Head of Member Growth and Retention
Pomelo CareTelemedicine company
United States$225,000 - $250,000Director
Stripes
Andreessen Horowitz
Atomico
BoxGroup
SV Angel
PLUS Capital
Operations & Strategy
About the role
TL;DR
Drive member growth and retention strategies to enhance business performance.
- •As the Head of Member Growth and Retention, you will be responsible for driving the member lifecycle from lead identification to long-term retention.
- •Key Responsibilities Orchestrate the end-to-end member growth and retention strategy.
- •Own the P&L-defining metrics of the business.
- •Architect the end-to-end member journey and implement automated interventions to mitigate churn.
- •Requirements 12+ years of experience in Member Growth and Engagement in a regulated industry.
- •Experience managing a large-scale, multi-functional organization.
- •Ability to quantify every action and balance growth-hungry urgency with a deep respect for product integrity.
Required skills
Engineering ManagementStrategic PlanningRevenue Operations
Domain expertise
healthcare
Benefits & perks
Comprehensive Health, Dental, and Vision coverage, High deductible Health Plans with Health Savings Account (HSA) options, Flexible Spending Account (FSA), Equity grant participation, 401(k) program, Competitive vacation policy, 16 weeks paid parental leave, Fully remote work flexibility