P
US- Software Implementations Consultant II (EHR For Practice Groups)
PointClickCareEHR for company
United StatesMid
Dragoneer Investment Group
Hellman & Friedman
JMI Equity
Operations & Strategy
About the role
TL;DR
Implement and train clients on EHR software for practice groups, optimizing workflows and driving business outcomes.
- •As a core member of the Professional Services team, the Consultant will serve as the principal liaison for Practice Groups EHR delivery, leading implementation and training to optimize workflows and drive business outcomes within Long-Term and Post-Acute Care (LTPAC) environments.
- •Key Responsibilities Lead detailed business discovery and develop recommendations for delivery approaches.
- •Translate technical requirements into effective system configurations, ensuring data quality, integrity, and security.
- •Deliver high-quality training to customers, including needs and readiness assessments.
- •Troubleshoot and resolve configuration issues, acting as a trusted advisor on best practices.
- •Support customer change management by identifying adoption risks and coaching customer champions.
- •Requirements Post-secondary education in a business or technology-related field (preferred). 2-4+ years in a software implementation role.
- •Strong analytical and problem-solving skills with demonstrated attention to detail.
- •Consulting experience within a software organization performing workflow analysis.
- •Excellent communication, organizational, and collaboration skills.
Required skills
SQLPythonJavaScriptImplementation ManagementCustomer OnboardingChange Management
Domain expertise
healthcareconsulting
Tech stack
JavaScriptPythonSQL