AI Customer Success Manager - SMB
PodiumAI-powered Customer company
Lehi, United StatesMid
Accel
Summit Partners
GV
Y Combinator
IVP
Sapphire Ventures
Sales & Account Management
About the role
TL;DR
Drive customer success for small business customers using AI technologies.
- •As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers.
- •You will develop strategies that increase engagement and delight customers while mitigating churn.
- •Key Responsibilities Serve as the primary post-sales point of contact for a variety of small business customers Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Help customers achieve maximum value from products and achieve business objectives Requirements 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- •Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
Required skills
Customer ServiceTechnical Leadership
Nice-to-have skills
A/B TestingProduct ManagementAgileScrumOKRs
Domain expertise
ai
Benefits & perks
Life insurance, long and short-term disability coverage, Paid maternity and paternity leave, Fertility Benefits, Generous vacation time, plus three 4-day summer holiday weekends, Excellent medical, dental, and vision benefits, 401k Plan, Bi-annual swag drops with cool Podium gear and apparel, A stellar HQ (Utah) gym with local professional coaches and classes offered, Onsite HQ (Utah) child care center, subsidized for employees