Engagement Manager - AI Deployment
PlanhatCustomer Success company
London, United KingdomSenior
Sprints Capital
Elephant
Operations & Strategy
About the role
TL;DR
Lead AI deployment projects for customers, ensuring successful outcomes.
- •Lead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by.
- •Key Responsibilities Lead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by Be the trusted expert on your customers' workflows, advising on how to best leverage Planhat and building the solutions that deliver on that advice Identify where AI and automation create the most value across a customer's commercial operations and design the use cases that capture it Champion change management by guiding organizations through the process and behavioral shifts required to make adoption stick Consult strategically with customer executives, functional leaders, and technical teams to align every deployment with business outcomes Requirements You are a forward-deployed operator: part builder, part strategist, and 100% customer-obsessed You're AI-native and thrive as the translator between business goals and technical reality You understand data architecture, integrations, and flows enough to get hands-on You're an exceptional communicator who can influence C-level stakeholders and lead a room with confidence You've led projects and raised the bar wherever you've been
Required skills
Project ManagementChange ManagementCustomer SuccessStrategic Planning
Nice-to-have skills
Engineering ManagementTechnical LeadershipAgileScrumOKRsProduct Management
Domain expertise
ai