Customer Success Manager
PlanhatCustomer Success company
New York$100K - $150KMid
Sprints Capital
Elephant
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for Planhat in New York.
Key Responsibilities Manage customer outcomes from onboarding to renewal Align strategy to revenue expansion or operational efficiency Identify expansion opportunities and mitigate churn risks Drive product adoption for long-term value Inform product and go-to-market strategy through customer engagement Requirements 3-5 years in high-performance environments Strong business acumen and curiosity about AI and SaaS Comfortable owning the full outcome and being self-directed Tech-savvy with interest in AI and technology Highly ambitious with a track record of setting and achieving challenging goals
Required skills
Customer SuccessAccount Management