Level 1 Support Technician
PicoFinancial Infrastructure company
Pune, IndiaMid
Intel Capital
Goldman Sachs Asset Management
Golden Gate Capital
EDBI
Wells Fargo Strategic Capital
JP Morgan
New
About the role
TL;DR
Provide front-line support for Pico's infrastructure, monitoring, and incident resolution.
- •Pico's Level 1 Support Team provides critical front-line support across all aspects of Pico's infrastructure.
- •This client-facing role involves proactive monitoring, initial triage of alerts, and case assignment to Level 2 teams, ensuring high-quality service delivery.
- •Key Responsibilities Monitor and respond to incoming events, incidents, and service requests.
- •Acknowledge, prioritize, and resolve client incidents and service requests.
- •Triage all incoming issues (network/systems/application) and perform initial diagnostics.
- •Function as a bridge between frontline operations and Level 2/Engineering Teams.
- •Interface with clients, vendors, market participants, and financial exchanges.
- •Requirements Minimum of 5+ years of experience in a customer-facing role.
- •Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline.
- •Strong working knowledge of Linux/Unix systems.
- •Experience with network packet analysis (e.g., Wireshark, tcpdump).
- •Understanding of TCP/IP stack behavior and common failure scenarios.
Required skills
LinuxSalesforce
Domain expertise
fintech
Tech stack
LinuxSalesforce