Principal Customer Success Manager
People.aiRevenue Intelligence company
RemoteSenior
Y Combinator
Lightspeed Venture Partners
Andreessen Horowitz
ICONIQ Capital
GGV Capital
Mubadala Capital
Sales & Account Management
About the role
TL;DR
Maximize customer investment in Backstory and achieve business outcomes.
- •Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers, helping them maximize their investment in Backstory and achieve measurable business outcomes.
- •Key Responsibilities Build and execute strategic success plans with clear business objectives and ROI metrics.
- •Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
- •Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption.
- •Requirements 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm.
- •Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders.
- •Deep understanding of Sales, Marketing, and Revenue Operations workflows.
Required skills
Customer SuccessAccount ManagementSalesRevenue OperationsStrategic PlanningBusiness DevelopmentNegotiation
Nice-to-have skills
Salesforce