Lending Operations - AM - Merchant Lending
PaytmPayments company
Mumbai, IndiaMid
Sapphire Ventures
SoftBank
Ant Financial
Alibaba Group
Elevation Capital
Berkshire Hathaway
Operations & StrategyNew
About the role
TL;DR
Manage day-to-day lending operations and ensure smooth loan processing.
- •About Us: Paytm is India's leading mobile payments and financial services distribution company.
- •Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
- •Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
- •About the Role: We are looking for a proactive and detail-oriented professional to manage day-to-day lending operations, coordinate with internal stakeholders, and ensure smooth and timely loan processing.
- •The ideal candidate should have a good understanding of the lending lifecycle, strong problem-solving skills, and the ability to manage multiple operational tasks efficiently.
- •Key Responsibilities : -Lending Operations: Manage day-to-day lending activities and ensure smooth and timely processing of loan applications in coordination with Product, Technology, Business, and Sales teams. -Daily Operations Management: Monitor daily operational activities, track pending cases and issues, resolve bottlenecks, and ensure a seamless customer experience. -Stakeholder Coordination: Collaborate with internal teams and relevant lending partners to ensure seamless execution of lending processes. -MIS & Reporting: Maintain daily operational trackers, prepare issue-resolution reports, monitor key performance metrics, and provide regular updates to stakeholders. -Issue Resolution: Identify operational challenges, investigate root causes, and coordinate with relevant teams to ensure timely resolution. -Process Improvement: Identify opportunities to improve operational efficiency, streamline workflows, and enhance the overall lending process. -Compliance: Ensure adherence to internal policies, standard operating procedures, and applicable lending guidelines and regulatory requirements.
- •Required Skills & Qualifications :
- •2–4 years of experience in lending operations, fintech, banking, or NBFC operations.
- •Good understanding of the lending lifecycle, loan processing, and operational workflows.
- •Strong communication, coordination, and stakeholder management skills.
- •Excellent problem-solving and analytical abilities.
- •Proficiency in MS Excel or Google Sheets for operational tracking and reporting.
- •Ability to manage multiple tasks, prioritize activities, and work in a fast-paced environment.
- •Strong attention to detail and a proactive approach to resolving operational issues.
- •Preferred Candidate Profile A graduate with hands-on experience in lending operations, partner coordination, and day-to-day business operations, preferably within a fintech company, bank, or NBFC.
- •The candidate should be organized, detail-oriented, and comfortable working with cross-functional teams to drive operational efficiency and ensure timely issue resolution.
- •A collaborative output driven program that brings cohesiveness across businesses through technology 2.
- •Improve the average revenue per use by increasing the cross-sell opportunities 3.
- •A solid 360-degree feedback from your peer teams on your support of their goals 4.
- •Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants
- •and we are committed to it.
- •India’s largest digital lending story is brewing here.
- •It’s your opportunity to be a part of the story!
Required skills
Business OperationsExcelRisk ManagementCompliance Management
Domain expertise
fintech
Tech stack
Excel