Enterprise Account Manager - D2C Brands
PaytmPayments company
Noida, IndiaMid
Sapphire Ventures
SoftBank
Ant Financial
Alibaba Group
Elevation Capital
Berkshire Hathaway
Sales & Account Management
About the role
TL;DR
Manage strategic relationships with D2C brands to drive customer engagement and growth.
- •As a Key Account Manager / Enterprise Account Manager, you will own strategic relationships with leading D2C, digital-first, and retail brands.
- •You will help them drive customer acquisition, engagement, retention, and support through the Paytm Pi Marketing platform—our AI-powered customer engagement platform.
- •Key Responsibilities Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands.
- •Consistently deliver on annual revenue, gross margin, and account growth targets.
- •Build, nurture, and manage strong executive relationships with CXOs and decision-makers.
- •Lead the complete sales lifecycle—from initial solution mapping and commercial negotiation to final closure and account expansion.
- •Develop and execute comprehensive account plans for key enterprise clients.
- •Requirements 4–8 years of experience in Enterprise SaaS, CPaaS, MarTech, CRM, or Customer Engagement platforms.
- •Demonstrated track record of selling into D2C, retail, e-commerce, or consumer brands.
- •Proven success in managing enterprise-level accounts and consistently meeting or exceeding revenue targets.
- •Understand complex customer challenges and architect tailored solutions across Enterprise CPaaS, AI Agents, and Omnichannel Customer Engagement.
Required skills
Account ManagementEnterprise SalesNegotiation
Domain expertise
ecommerceretailmartech