Strategic Customer Success Manager
PagerDutyIncident Management company
RemoteSenior
Andreessen Horowitz
T. Rowe Price
Wellington Management
Accel
Elevation Capital
Prime Venture Partners
Sales & Account Management
About the role
TL;DR
Help customers accelerate their digital journey by building executive-level relationships.
- •The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey.
- •Key Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations.
- •Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
- •Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
- •Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- •Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- •Requirements Experienced professional with at least 12 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization.
- •Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- •Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
- •Experience building Business value ROI models.
Required skills
Customer SuccessBusiness DevelopmentChange ManagementRisk ManagementBusiness OperationsSales