Director, Customer Success and Country Manager
PagerDutyIncident Management company
Santiago, ChileDirector
Andreessen Horowitz
T. Rowe Price
Wellington Management
Accel
Elevation Capital
Prime Venture Partners
Leadership & General ManagementNew
About the role
TL;DR
Lead PagerDuty's Chilean operations, managing Customer Success, Support, and Professional Services teams.
- •PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead our Chilean team and Santiago office.
- •This role provides direct leadership for PagerDuty’s Customer Success, Support, and Professional Services teams located in Chile, as well as cross-functional leadership for Engineering, Solutions Consulting, Marketing, Finance, IT, and other resident functions.
- •Key Responsibilities Serve as the senior on-site leader for PagerDuty's Santiago office, providing direct leadership for Customer Success, Support and Professional Services teams.
- •Lead the local Support and Services teams to accelerate customer success by collaborating with sales & customers on deployments.
- •Act as the primary local liaison between site-based teams and their respective global functional leaders.
- •Own site operations, including facilities, workplace policies, local compliance, and overall employee experience for the Santiago office.
- •Partner with People/HR teams on local hiring, onboarding, retention, and talent development strategies tailored to the Chilean labor market.
- •Requirements 10+ years of progressive leadership experience, including prior Customer Service and Support experience as well as site, country, or general management roles, ideally within SaaS or technology companies.
- •Previous experience leading post-sales customer support and services teams.
- •Demonstrated ability to lead and influence cross-functional teams without direct subject-matter expertise in every function represented.
- •Fluent in both Spanish and English, written and verbal.
- •Strong understanding of the Chilean business environment, labor market, and regulatory landscape.
Required skills
Customer Success
Nice-to-have skills
Engineering ManagementProject Management
Benefits & perks
Competitive salary, Comprehensive benefits package, Flexible work arrangements, Company equity, ESPP (Employee Stock Purchase Program), Retirement or pension plan, Generous paid vacation time, Paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, Paid parental leave, Paid volunteer time off, Company-wide hack weeks, Mental wellness programs
Tech stack
Customer Success