Senior Customer Success Manager
OutreachSales Engagement company
United StatesSenior
Sands Capital
Salesforce Ventures
Spark Capital
Premji Invest
STEADFAST Capital Ventures
Lone Pine Capital
Sales & Account Management
About the role
TL;DR
Drive customer value realization and AI adoption for Outreach's platform.
- •We're looking for a strategic, data-driven Customer Success Manager to partner with customers in maximizing value from our platform
- •leveraging AI to drive efficiency, adoption, and business outcomes.
- •This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation.
- •Key Responsibilities Own a portfolio of customers and ensure they achieve measurable business outcomes.
- •Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption.
- •Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact.
- •Requirements 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings.
- •Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers.
- •Strong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organizational change.
Required skills
Customer SuccessSalesforceAccount ManagementRevenue OperationsChange ManagementExecutive PresenceProduct ManagementPythonSQL
Nice-to-have skills
OpenAI APIAnthropic APIGemini APILangChainAWSGoogle CloudAzureTerraform
Domain expertise
productivityai
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDReactNode.jsSalesforceJiraConfluenceSlackOpenAI APIAnthropic APIGemini APILangChain