O
Operations Manager
One MedicalTelemedicine company
Boston, United States$67,600 - $102,775Manager
Google Ventures
The Carlyle Group
J P Morgan
Benchmark Capital
Maverick
Operations & Strategy
About the role
TL;DR
Manage primary care operations across multiple locations, focusing on team development and patient experience.
- •One Medical is seeking an Operations Manager to oversee up to five primary care locations, managing office teams and partnering with clinical leadership.
- •This role focuses on operational oversight, compliance, quality, customer experience, budgeting, and team development to improve healthcare accessibility.
- •Key Responsibilities Lead office teams using CICARE and Lean principles to achieve patient/team experience goals.
- •Drive operational, financial, and business performance including staffing and lab operations.
- •Lead continuous improvement initiatives and organizational metrics through Lean methodologies.
- •Develop team through onboarding, training, coaching, and career development.
- •Partner with Clinical Leadership on quality outcomes, safety, and compliance.
- •Requirements 3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams.
- •At least 1 year of experience as a direct manager of teams in multiple locations or departments, or at least 1 year of experience as a direct manager of large teams (10+ employees).
- •Strong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
- •Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture.
- •Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability.
Required skills
Customer ServiceCoachingMentoringPerformance ManagementProject Management
Domain expertise
healthcare
Benefits & perks
Paid sabbatical, Free One Medical memberships, Employee Assistance Program, Medical, Dental and Vision plans, Pre-Tax commuter benefits, PTO cash outs, 401K match, Credit towards emergency childcare, Company paid maternity and paternity leave, Paid Life Insurance, Disability insurance, Malpractice Insurance, UpToDate Subscription, Continuing Medical Education (CME), Rounds, Discounted rate to attend One Medical’s Annual REAL primary care conference