Customer Experience Enablement Senior Manager
Omada HealthChronic Care company
United States$140,800 - $202,400Manager
Fidelity Investments
Andreessen Horowitz
Norwest Venture Partners
Wellington Management
New Enterprise Associates
Perceptive Advisors
Operations & Strategy
About the role
TL;DR
Enhance customer success through strategic enablement and scalable systems, leveraging AI and automation.
- •Omada Health is seeking a Customer Experience Enablement Senior Manager to enhance how Customer Success Managers (CSMs) engage with customers.
- •This role focuses on translating CX goals and business priorities into enablement strategies and scalable systems to improve CSM effectiveness.
- •Key Responsibilities Develop and own an enablement roadmap tied to CX goals and customer outcomes.
- •Translate CSM feedback and business priorities into actionable enablement strategies and guidance.
- •Partner with cross-functional teams to identify enablement opportunities that improve customer conversations, retention, and growth.
- •Leverage AI and automation to reduce manual work and increase team efficiency.
- •Create self-serve tools and repeatable workflows for CX teammates.
- •Requirements 6-8+ years of experience in customer success enablement, operations, or related fields.
- •Proven ability to break down ambiguous business problems into clear priorities and scalable strategies.
- •Demonstrated success translating feedback into roadmaps and resources that improve field effectiveness.
- •Strong ownership mindset with the ability to operate autonomously and balance strategic thinking with operational execution.
- •Experience using AI, automation, or systems thinking to improve team efficiency.
Required skills
Customer SuccessProject Management
Nice-to-have skills
Product Management
Domain expertise
healthcare
Benefits & perks
Competitive salary with generous annual cash bonus, Equity grants, Employee stock purchasing plan (ESPP), Remote first work from home culture, Flexible Time Off, Generous parental leave, Health, dental, and vision insurance, 401k retirement savings plan, Lifestyle Spending Account (LSA), Mental Health Support Solutions
Tech stack
CommunicationProduct ManagementCustomer SuccessStakeholder ManagementProject ManagementExcelPowerPointGoogle AnalyticsWorkdayGreenhouseSlack