Program Manager, OMNI Channel Retail Experience
ARC'TERYXOutdoor Apparel company
North Vancouver, CanadaCAD$94,000 - CAD$124,000Manager
Anta Sports
Tencent Holdings
Anamered Investments
Operations & Strategy
About the role
TL;DR
Manage omnichannel retail experience programs, driving adoption and improvement across North American stores.
- •As the Program Manager, Omnichannel Retail Experience, you will be responsible for how Omnichannel programs are adopted, executed, and continuously improved across Arc'teryx's North American retail fleet.
- •You will ensure store teams are equipped with the tools, processes, training, and support required to deliver best-in-class Omnichannel experiences.
- •Key Responsibilities Own how omnichannel tools and programs land in stores, driving adoption and optimizing operations.
- •Act as the voice and advocate for Omnichannel to stores and cross-functional partners.
- •Partner with Change Management and Retail Training teams to define and execute change management and training strategies.
- •Own store delivery of core Omnichannel program enhancements and support User Acceptance Testing.
- •Analyze performance data and guest feedback to optimize programs and identify improvement opportunities.
- •Requirements At least 5 years of experience in program or project management.
- •Comfortable managing initiatives across Operations, Ecommerce, Retail, and IT.
- •Skilled in gaining alignment and making it easy for stakeholders to act.
- •Strong organizational and time management skills.
- •Strong attention to detail and ability to embrace ambiguity.
Required skills
Program ManagementChange ManagementProject ManagementCross-functional Leadership
Domain expertise
retailecommerce
Tech stack
GitJiraConfluenceExcelPowerPointGoogle AnalyticsGA4WorkdayLever