Customer Success Manager, Growth
NylasDeveloper Tools company
RemoteMid
Tiger Global Management
Citi Ventures
8VC
Slack Fund
Round13 Capital
ScaleUP Ventures
Sales & Account Management
About the role
TL;DR
Proactively identify growth opportunities for SMB customers using Nylas.
- •We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy.
- •Key Responsibilities Own the growth strategy across a portfolio of SMB customers, proactively identifying opportunities to increase customer value and expand their investment in Nylas.
- •Analyze customer health, API usage, product adoption, lifecycle stage, and other signals to prioritize outreach and identify accounts with the greatest growth potential.
- •Execute scalable, data-driven engagement strategies that balances personalized outreach with automation to effectively manage a high-volume customer portfolio.
- •Requirements Not specified
Required skills
Customer SuccessStrategic PlanningProject Management
Nice-to-have skills
Business DevelopmentSalesRevenue Operations