Solutions Engineer
NumaDigital Hospitality company
RemoteMid
Headline
Cherry Ventures
DN Capital
Verlinvest
Cape Capital
Soravia
Sales & Account Management
About the role
TL;DR
Provide technical support and solution delivery to maximize product value.
- •Provide technical support and solution delivery, acting as a trusted advisor across Product, Engineering, and Customer Success to help customers maximize product value.
- •Key Responsibilities Provide timely multi-channel technical support including phone, email, chat, and remote sessions.
- •Participate in coverage-based support, handling inbound calls and urgent requests during scheduled hours.
- •Troubleshoot, reproduce, and resolve complex product, integration, and performance issues.
- •Collaborate with Product and Engineering to escalate defects and implement solutions.
- •Maintain documentation, monitor trends, and recommend product/process improvements.
- •Requirements Experience in technical customer support or solutions engineering.
- •Ability to troubleshoot integrations and system performance issues.
- •Strong communication across technical and non-technical stakeholders.
- •Comfort owning issues and working independently in a coverage model.
Required skills
Customer Success