Outcomes Architect
NotionProductivity Software company
Dublin, Ireland€89,000 - €100,000Mid
Sequoia Capital
Coatue Management
Index Ventures
First Round Capital
Accel
Base10 Partners
Sales & Account Management
About the role
TL;DR
Partner with customers to build working systems in Notion, driving adoption and value realization.
- •Notion is seeking an Outcomes Architect to partner with customers, helping them build working systems within Notion to achieve their business goals.
- •This role focuses on driving adoption, value realization, and renewal outcomes for named accounts, particularly those that are flat or at-risk.
- •Key Responsibilities Drive workflow adoption and value realization for named accounts to ensure customer expansion and high NRR.
- •Partner with Solutions Consultants on account strategy for expansion and renewal, owning renewals for at-risk customers.
- •Shape customer outcomes and contribute to predictable revenue through retention, renewal, and expansion.
- •Design and deploy workflows that solve specific business problems as a build-beside partner.
- •Co-define, build, and manage customer success plans to help customers achieve objectives and realize measurable value.
- •Requirements Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- •Strong customer-facing discovery instincts to understand business problems and map workflows.
- •Technical fluency and comfort building live in software with customers.
- •Commercial awareness and ability to partner on renewal risk and expansion potential.
- •Strong program and stakeholder management skills.
Required skills
Customer SuccessAccount ManagementNotionBusiness OperationsProject Management
Nice-to-have skills
Implementation ManagementProduct-Led Growth
Domain expertise
productivitydeveloper-tools
Tech stack
NotionPythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureGitLinuxJiraConfluenceSlack