Customer Experience Associate
OlliePet Food company
Nashville, United StatesMid
Canaan Partners
Primary Venture Partners
Lerer Hippeau Ventures
WME Ventures
Rosecliff Ventures
RiverPark Funds
Operations & Strategy
About the role
TL;DR
Provide exceptional customer service to pet parents, ensuring a positive experience with Ollie's products and services.
- •Ollie is seeking a Customer Experience Associate to join their Award Winning Canine Care team.
- •This role will focus on delivering a world-class customer experience to pet parents, ensuring their dogs live their healthiest, happiest lives.
- •Key Responsibilities Represent the Ollie brand voice to customers.
- •Deliver a memorable customer experience to build long-term relationships.
- •Manage customer relationships across multiple channels (email, phone, order management system).
- •Track and monitor customer feedback and interactions.
- •Drive initiatives to improve the customer experience.
- •Requirements Love for dogs and empathy for pet parents.
- •Strong written and oral communication skills.
- •Ability to improvise and problem-solve effectively.
- •Bachelor's Degree from an accredited four-year college or university.
- •Previous experience in customer-centric roles.
Domain expertise
foodretail
Benefits & perks
Competitive hourly salary and an annual bonus potential, Sponsored 401k program with employer match up to 4%, Comprehensive health coverage including medical, dental and vision, Paid parental leave, 1-week paw-ternity leave for new dog parents, Ollie subscription for one dog