Customer Support Representative
MoabEquipment Rental company
RemoteMid
Elad Gil
Ironspring Ventures
Karim Atiyeh
Dave Yuan
Operations & Strategy
About the role
TL;DR
Ensure customers are taken care of by answering questions and investigating bugs.
- •You'll ensure our customers are taken care of by answering questions, investigating bugs, and being the voice that turns 'something's broken' into 'Moab figured it out.' Key Responsibilities Own the customer inbox and triage incoming tickets.
- •Investigate bugs end-to-end and prepare a clean handoff for engineering.
- •Work with engineering to track open bugs and translate updates into plain language for customers.
- •Close the loop with customers when a bug is fixed or a question is answered.
- •Requirements Strong written communication skills.
- •Curiosity about how things work under the hood.
- •Comfort working with AI tools and judging their output.
- •Organization in a queue-driven environment.
- •High standard for what 'done' means.
- •Patience and empathy as a default.
Required skills
SQLCustomer Service
Nice-to-have skills
SlackJiraLinear
Domain expertise
fintech
Tech stack
SQLSlackJiraLinear
