Renewal Manager, EMEA
MixpanelProduct Analytics company
London, United KingdomMid
Y Combinator
Andreessen Horowitz
Sequoia Capital
Bain Capital Tech Opportunities
Max Levchin
Keith Rabois
Sales & Account Management
About the role
TL;DR
Manage the renewal process for an assigned book of business to protect recurring revenue.
- •As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue.
- •You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates.
- •Key Responsibilities Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts.
- •Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, and keep your forecast accurate.
- •Negotiate standard contract renewals using established pricing and packaging guidance.
- •Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers.
- •Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support.
- •Requirements Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business.
- •The organization to track many renewals at once, balancing competing priorities without things slipping.
- •Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyze customer data and prioritize accounts.
- •An understanding of pricing and negotiation, and how to protect gross revenue retention (GRR).
- •Clear, direct written communication, especially over email and other digital channels.
Required skills
SalesforceAnthropic APIExcelAccount ManagementCustomer SuccessNegotiation
Nice-to-have skills
Product AnalyticsPythonJavaScriptSQL
Benefits & perks
Medical, Vision, and Dental Care, Mental Wellness Benefit, Generous Vacation Policy & Additional Company Holidays, Enhanced Parental Leave, Volunteer Time Off, Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Tech stack
SalesforceAnthropic APIExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketo