Registered Nurse (RN) Care Advocate — Patient Navigation
Mira MaceHealthcare Advocacy company
RemoteMid
Foundation Capital
DefineVC
About the role
TL;DR
Support patients in navigating their care plans and connecting to community resources.
- •As a Care Advocate, you'll support patients in navigating their care plans, scheduling appointments, and connecting to community resources.
- •Key Responsibilities Serve as the primary point of contact for patients after their intake visit.
- •Help patients understand and act on their care plan
- •scheduling appointments, finding in-network providers, and using their Medicare benefits.
- •Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- •Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- •Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- •Document every patient interaction and support activity in our platform, accurately and on time.
- •Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
- •Requirements Active, unrestricted RN license in good standing. 3+ years of nursing or patient-facing experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
- •Working knowledge of the U.S. healthcare system and Medicare.
- •Comfort working independently, managing a caseload, and maintaining strong documentation.
- •Reliable computer, internet, and a quiet space for patient calls.
Domain expertise
healthcare