IT Support Specialist
Midi HealthTelemedicine company
Remote$75,000 - $85,000Mid
Goodwater Capital
GV
Emerson Collective
Foresite Capital
Serena Ventures
Advance Venture Partners
About the role
TL;DR
Provide high-touch IT support, troubleshooting issues and ensuring a positive employee experience.
- •Midi Health is the largest virtual care clinic for women in midlife navigating perimenopause, menopause, and other hormonal transitions.
- •We combine expert clinicians, evidence-based protocols, and a modern technology platform to deliver care that has historically been underserved by the healthcare system.
- •We're a fast-growing, mission-driven company building the infrastructure and products that define this new category of care.
- •Key Responsibilities Serve as the primary point of contact for incoming queries, prioritizing a high-touch, "white-glove" customer service experience.
- •Troubleshoot hardware and software issues, explaining solutions to non-technical colleagues in clear, jargon-free language.
- •Ensure new hires have their workstations, accounts, and software set up perfectly before they arrive.
- •Manage inventory and procurement for equipment, handling the full lifecycle from purchasing to offboarding.
- •Document troubleshooting steps and resolutions to build a helpful knowledge base.
- •Requirements Exceptional interpersonal skills, with the ability to remain calm under pressure and de-escalate stressed users.
- •Strong written and verbal communication skills, comfortable teaching people how to use technology. 2+ years of experience in a customer-facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success).
- •Ability to work independently in a fast-paced environment while knowing when to escalate complex issues.
- •A natural curiosity to figure out how things work and how to fix them when they break.
Required skills
Customer ServiceSlack
Nice-to-have skills
Notion
Domain expertise
healthtech
Benefits & perks
equity, benefits
Tech stack
SlackNotion
