Customer Success Manager
MetropolisAI-powered Payments company
Remote$75,000.00 - $85,000.00Mid
Slow Ventures
SoftBank Vision Fund 2
LionTree
BDT & MSD Partners
DFJ
Eldridge Industries
Sales & Account Management
About the role
TL;DR
Manage airline client relationships and optimize vendor courier network for baggage logistics.
- •Metropolis is seeking an Customer Success Manager to serve as the primary relationship manager for key airline clients and vendor partners within our Bags, Inc. line of business.
- •In this role, you will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize our vendor courier network.
- •Key Responsibilities Serve as the key point of contact and customer success manager for assigned airline clients and vendor couriers.
- •Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs.
- •Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients.
- •Seek and implement opportunities to leverage AI and other technologies to streamline workflows and improve operational costs.
- •Requirements 5+ years of professional Customer Success Manager experience, ideally in the hospitality or airline industry.
- •Proven experience in relationship management and presentation creation for high-level audiences.
- •Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies.
- •Excellent oral and written communication skills.
- •Ability to maintain positive relationships with client representatives and handle multiple priorities simultaneously.
Required skills
Customer SuccessAccount ManagementPresentation SkillsProject Management
Nice-to-have skills
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDJira
Domain expertise
logisticstravel
Benefits & perks
healthcare benefits, 401(k) plan, short-term and long-term disability coverage, basic life insurance, stock option plan, bonus plans
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDJiraConfluenceSlack