Senior Client Success Manager
Maven ClinicTelemedicine company
Remote$128,000 - $145,000Senior
StepStone Group
General Catalyst
Sequoia
Oak HC/FT
Dragoneer Investment Group
Icon Ventures
Sales & Account Management
About the role
TL;DR
Owns relationships with high-value employer accounts, driving revenue retention and expansion.
- •Maven Clinic is seeking a commercially-minded and strategic Senior Client Success Manager to own relationships with high-value employer accounts, driving enrollment and engagement while ensuring net revenue retention, renewal health, and expansion readiness.
- •Key Responsibilities Own net revenue retention for a portfolio of large employer clients, focusing on renewal rates, expansion pipeline, and risk mitigation.
- •Develop and maintain strategic account plans, including expansion opportunities and renewal milestones.
- •Deliver Quarterly Business Reviews and data-driven business cases demonstrating quantifiable ROI to clients.
- •Orchestrate cross-functional efforts with Sales, Renewals, Product, and Analytics to protect and grow revenue.
- •Requirements 7+ years of experience in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS companies.
- •Demonstrated ownership of commercial outcomes (client retention, expansion, NRR) and understanding of the employee benefits and healthcare landscape.
- •Experience working with large employer clients (10,000+ employees).
- •Proven ability to broaden and deepen multi-threaded executive relationships.
Required skills
Enterprise SalesSalesforceLookerExcelPowerPointBusiness DevelopmentAccount ManagementSales OperationsPipeline ManagementMarket AnalysisCustomer Service
Nice-to-have skills
GA4Looker Studio
Domain expertise
healthtechhealthcare
Benefits & perks
equity, health insurance, dental insurance, insurance plan options, access to the full platform and specialists, care for mental health, reproductive health, family planning, pediatrics, wellness partnerships, hybrid work, in office meals, work together days, 16 weeks 100% paid parental leave, new parent stipend, annual professional development stipend, access to a personal career coach, 401K matching
Tech stack
SalesforceLookerExcelPowerPointGoogle AnalyticsGA4Looker Studio