Customer Success Specialist
MaltFreelance Marketplace company
London, United KingdomMid
Eurazeo
Bpifrance
Goldman Sachs Growth Equity
Isai
Serena
Idinvest Partners
Sales & Account Management
About the role
TL;DR
Ensure seamless client onboarding and operational launch during acquisition pilots.
- •Join Malt as a Customer Success Specialist, acting as the operational backbone for clients during acquisition pilots.
- •You will ensure a seamless journey by managing initial setup, onboarding, and coordination.
- •Key Responsibilities Support client operations during acquisition pilots, setting up companies and onboarding hiring managers.
- •Manage full client account setup in coordination with the financing team.
- •Conduct product demos for clients and formalize client processes in Notion.
- •Empower client autonomy by pitching platform benefits and conducting demos.
- •Partner with Sales Account Executives and identify operational pain points for automated solutions.
- •Requirements 3-5 years of experience in Customer Experience Management, Operations, or Account Management.
- •Comfortable in a product-driven marketplace environment with full command of CRM tools.
- •Excellent communication skills, conflict resolution techniques, and stakeholder management.
- •Solid track record in client interviews, product demos, and CRM configuration.
- •Native level French and English language proficiency.
Required skills
CRMNotion
Tech stack
NotionCRM