About the role
TL;DR
Coordinate day-to-day production operations for IRS, ensuring 24x7 continuity and incident response.
- •The Production Operations Lead will coordinate day-to-day production O&M execution for an IRS opportunity, supporting 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination.
- •Key Responsibilities Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity.
- •Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling.
- •Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution.
- •Requirements 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience. 4+ years supporting production systems with formal incident, change, problem, and release-management processes.
- •Experience supporting 24x7 or mission-critical production environments with defined SLAs.
Domain expertise
government
Benefits & perks
Remote