Mid-Market Customer Success Manager
LumAppsEnterprise Software company
Paris, FranceMid
Sales & Account Management
About the role
TL;DR
Manage and grow relationships with strategic Mid-Market customers, ensuring their success and platform adoption.
- •LumApps is seeking a Mid-Market Customer Success Manager to manage and grow relationships with strategic customers.
- •This role focuses on ensuring customer satisfaction and driving platform adoption within client organizations.
- •Key Responsibilities Manage a portfolio of Mid Market accounts, ensuring long-term success and satisfaction.
- •Drive platform adoption and support solution evolution within client organizations.
- •Build and maintain trusted relationships through regular check-ins.
- •Act as the voice of the customer internally, sharing feedback with Product teams.
- •Collaborate with Account Managers on renewals and identify upsell/cross-sell opportunities.
- •Requirements 3-5 years of experience in a SaaS software company, ideally in internal communication, collaboration, or HRIS solutions.
- •Proven track record in Mid Market account management and managing complex customer relationships.
- •Fluent in French and English, both written and spoken.
- •Strong relationship-building skills and excellent communication abilities.
- •Familiarity with sales cycles and ability to partner effectively with commercial teams.
Required skills
Customer SuccessAccount ManagementB2B SalesProject ManagementCustomer OnboardingSalesforceHubSpot
Domain expertise
hrtechproductivity
Benefits & perks
Hybrid work model, RTT days, Meal vouchers, Free snacks & coffee, Yoga classes, Supportive parental leave, Health insurance, Afterworks, team celebrations & seasonal parties, Equipment of your choice, French & English lessons, Professional development, Access to Leeto CSE
Tech stack
Google CloudJiraConfluenceSalesforceHubSpot