Customer Success Manager, FR speaking
LumAppsEnterprise Software company
Zurich, SwitzerlandMid
Sales & Account Management
About the role
TL;DR
Manage customer portfolios to drive adoption, retention, and satisfaction.
- •As a Customer Success Manager, you will own and manage a portfolio of customers, primarily Mid Market companies, and be responsible for their overall success.
- •You will leverage state-of-the-art technology and playbooks to maximize customer value from Lumapps, Beekeeper, and Comeen.
- •Key Responsibilities Partner with customers to understand strategic goals and build success plans.
- •Manage customer portfolios post-implementation to grow adoption, ensure retention, and drive satisfaction.
- •Act as the voice of the customer, collaborating cross-functionally to address needs.
- •Leverage data to prioritize customers and proactively reach out to address issues.
- •Engage with customers at all levels, including VPs and Directors.
- •Requirements Fluent in French and English; Swiss German is a strong plus.
- •Curiosity, strong questioning skills, and technical curiosity.
- •Clear communication, active listening, and ability to explain complex concepts simply.
- •Empathy, constructive navigation of tough conversations, and clear expectation setting.
- •Business acumen understanding SaaS drivers and connecting customer priorities to outcomes and ROI.
Required skills
Customer SuccessAccount Management
Nice-to-have skills
Project ManagementChange Management
Benefits & perks
25 days of annual leave, Pension Scheme Plan, Afterworks, team celebrations & seasonal parties, Equipment