Customer Solutions Engineer
LumAppsEnterprise Software company
Austin, United StatesMid
Sales & Account Management
About the role
TL;DR
Design and implement technical solutions, focusing on integrations, to maximize LumApps platform value for customers.
- •LumApps is seeking a dynamic Customer Solutions Engineer to join their US team, preferably based in Austin, TX, but open to remote candidates nationwide.
- •This role focuses on collaborating with customers to design and implement technical solutions, with a strong emphasis on integrations, to maximize the value of the LumApps platform.
- •Key Responsibilities Lead technical onboarding and training sessions, focusing on integration configuration and customization.
- •Develop technical solutions by building and enhancing integrations with external systems via APIs.
- •Troubleshoot and support customers' technical problems, determining root causes and providing workarounds.
- •Serve as a trusted technical advisor for enterprise clients, ensuring satisfaction and retention.
- •Act as a liaison between customers, customer success, product, and engineering teams.
- •Requirements 2+ years of experience in technical development, with a focus on integrations in a SaaS environment.
- •Strong knowledge of integration technologies, including authentication standards and API development.
- •Proven experience using Python and Workato (or similar iPaaS) for developing integrations.
- •Excellent written and verbal customer communication skills.
- •Ability to manage technical implementation projects and thrive in a fast-paced environment.
Required skills
PythonREST APIOAuthSAMLGit
Nice-to-have skills
Azure
Benefits & perks
25 vacation days, 9 sick days, 10 paid holidays, 2 floating holidays, Health Insurance, 401k Retirement Plan, Maternity & Paternity Leave, Company laptop
Tech stack
PythonOAuthSAMLREST APIAzureGit