Head of Conversion & Customer Insights
AmoranaAdult Products company
Bath, United KingdomDirector
Product
About the role
TL;DR
Lead CRO, UX, and Business Analytics to drive performance and customer insights.
- •Lovehoney Group is seeking a Head of Conversion & Customer Insights to drive high-level performance by leading the unified CRO, UX, and Business Analytics function.
- •This strategic role focuses on translating customer understanding into measurable commercial outcomes across all brands and markets.
- •Key Responsibilities Lead the unified CRO, UX, and Business Analytics function, setting strategy and priorities.
- •Own the end-to-end experimentation programme, ensuring insights translate into revenue and improved customer journeys.
- •Allocate UX design and CRO resources to high-impact initiatives.
- •Lead, develop, and performance-manage discipline leads and their teams.
- •Requirements 8+ years of experience across CRO, analytics, UX or customer insight, with at least 3 years leading a function.
- •Strong command of experimentation methodology and deep analytical grounding.
- •Track record of building and leading high-performing teams.
- •Strong commercial instinct and excellent executive communication skills.
Required skills
A/B TestingProduct AnalyticsUX Design
Domain expertise
ecommerceretail
Benefits & perks
Competitive salary, Pension scheme, Health cash plan, Gym discounts, Staff discounts, Annual bonus scheme, 1Password Family account
Tech stack
PythonJavaScriptSQLGoogle AnalyticsGA4Looker Studio