Account Management Team Lead
LottieElderly Care company
London, United Kingdom£55,000 - £65,000 + commissionManager
Accel
General Catalyst
Kindred Capital
Sales & Account Management
About the role
TL;DR
Lead and coach a team of Account Managers while managing your own accounts, defining the account management operating model.
- •Lottie is building the AI operating system for social care.
- •This role is a player-coach position where you will lead and coach a growing team of Account Managers while also managing your own accounts.
- •You will define and build the operating model for the entire account management function.
- •Key Responsibilities Lead and coach a team of Account Managers, reporting into the Head of Account Management.
- •Own and grow your own accounts, managing them across Lottie's products.
- •Define and implement standards, playbooks, and processes for account management.
- •Drive structural change to improve efficiency and consistency in account management.
- •Build systems for AI-driven automation and self-serve approaches.
- •Requirements Background in growing accounts (account management, customer success, or sales) with a commercial instinct.
- •Experience in managing accounts at volume and improving team processes or driving change.
- •Commercial edge with a track record of promoting products and comfortable with expansion conversations.
- •Ruthlessly efficient, highly organized, and process-oriented.
- •Experience coaching or mentoring others.
Required skills
Account ManagementCoachingPythonJavaScriptNode.jsReact
Nice-to-have skills
SalesBusiness DevelopmentB2B SalesRevenue OperationsSales OperationsPartnership ManagementSolution SellingAWSGoogle CloudAzure
Domain expertise
healthcare
Benefits & perks
Commission, EMI share offering, 26 days holiday + bank holidays
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraNotionSlack
