Manager, Client Success
Long View SystemsIT Consulting company
Toronto, CanadaManager
Sales & Account Management
About the role
TL;DR
Manage a client success team to ensure successful delivery of strategic client projects.
- •We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects.
- •Key Responsibilities Oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects.
- •Establish and manage processes at a high standard, drive the consulting team to achieve expectations, and engage effectively with clients.
- •Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed.
- •Act as the owner of the change and escalation processes, ensuring high levels of performance and reporting accuracy.
- •Establish and maintain strong relationships with key clients in order to understand their business and how to best support them.
- •Requirements 15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability.
- •Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption.
- •An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman).
- •Expertise to guide clients through ERP implementations (MS Dynamics 365).
- •Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff.
Required skills
Project Management
Domain expertise
consulting