Account Manager
LevitateRelationship Marketing, company
Toronto, Canada$55K - $65KMid
Harbert Growth Partners
Bull City Venture Partners
Northwestern Mutual Future Ventures
Duke Capital Partners
Sales & Account Management
About the role
TL;DR
Manage the full customer journey from onboarding to renewal.
- •At Levitate, you'll help create meaningful experiences, solve real problems, and shape the future of our company.
- •Key Responsibilities Serve as the main point of contact to develop and maintain relationships with customers Provide onboarding and training to new customers to assist them in reaching their goals Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals Ensure customers get fast time-to-value and are engaged with the product Collaborating with cross-functional teams to resolve customer issues in a timely manner Maintain up-to-date knowledge about company products and services as they evolve Requirements Organizational and process skills are essential Excellent communication and interpersonal skills Experience in a customer-facing role is preferred Be a problem solver and advocate for clients Ability to work independently and as part of a team
Required skills
Customer Service
Nice-to-have skills
Customer SuccessCustomer OnboardingImplementation Management
Benefits & perks
Paid time off, Paid parental leave, Extensive benefit options