Forward Deployed Engineer - Agents
Level AIContact Center company
IndiaSenior
Battery Ventures
Village Global
Adams Street Partners
Eniac Ventures
Cross Creek
Brightloop
Data & AI
About the role
TL;DR
Lead end-to-end implementation of AI Virtual Agents and CX automation workflows.
- •As a Forward Deployed Engineer
- •Agents, you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers.
- •Key Responsibilities Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
- •Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
- •Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
- •Requirements 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).
- •Strong technical foundation
- •comfortable coding, working with APIs, and building integrations end-to-end.
- •Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
Required skills
PythonCRMLLMs
Nice-to-have skills
Engineering ManagementTechnical LeadershipProduct ManagementAgileScrum
Domain expertise
fintech
Tech stack
PythonCRMLLMs
