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Director, Engagement - Mid Market, West
LegoraAI & company
On-siteDirector
Accel
Benchmark
Bessemer Venture Partners
General Catalyst
Redpoint Ventures
ICONIQ
Sales & Account Management
About the role
TL;DR
Lead a team to drive adoption and long-term success for clients in a specific vertical.
- •Legora is seeking an experienced, strategic Engagement Director to build and lead a multi-layered team within its growing Engagement organization.
- •This role is crucial for transforming how the world's top law firms and corporations work with Legora.
- •Key Responsibilities Define and implement the engagement model for a specific vertical, setting standards for client adoption playbooks and change-management approaches.
- •Build operating rhythms and coaching cadences to ensure team execution at scale, driving adoption from initial rollout to firm-wide integration.
- •Act as a senior strategic advisor for key accounts and C-suite relationships, guiding clients toward maximum value from Legora.
- •Partner with GTM leadership to ensure seamless handoffs, continuity, and identify expansion opportunities.
- •Requirements Consulting or transformation background with a proven track record of designing and delivering change-management programs in large organizations. 10+ years in management consulting, customer success, or account management, with 5+ years managing client-facing teams, including other managers.
- •Experience building standards and operating rhythms for scaled client transformation roadmaps and adoption plans.
- •Strong operational discipline and excellent communication skills with strong executive presence.
- •High EQ and a love for fast-paced, early-stage environments where you build the playbook, team, and function.
Required skills
Customer SuccessAccount ManagementChange ManagementProject ManagementStrategic PlanningExecutive Presence
Nice-to-have skills
B2B SalesProduct ManagementGo-to-MarketSalesforceHubSpotNegotiationPartnership ManagementCRM
Domain expertise
legaltechproductivity
Benefits & perks
Equity, Health Insurance, Dental Insurance, Vision Insurance, Parental Leave, 401(k) with company match, Unlimited PTO, Commuter benefits, Life Insurance, STD/LTD, Pet savings programs, Legal coverage, Identity protection, Free One Medical membership, Maven Clinic access, Dependent Care FSA, HSA or Healthcare FSA, Company provided lunch
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIgRPCWebSocketsRabbitMQCelerySidekiqNotionSlackAsanaLinearMonday.comAirtableExcel