Product Manager (Senior level)
KustomerAI Customer company
New York, United StatesSenior
Battery Ventures
Redpoint Ventures
Norwest
Boldstart Ventures
Product
About the role
TL;DR
Lead product strategy and roadmap for Kustomer's core platform, driving feature development from concept to launch.
- •As a Product Manager (Senior level) at Kustomer, you’ll be leading our product efforts around our core Platform.
- •You will be involved in organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our engineering teams to execute on.
- •You will own features from end to end and be responsible for seeing them through to completion.
- •Key Responsibilities Own and execute on product strategy for various features within the Kustomer platform, ensuring alignment with company goals and objectives.
- •Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.
- •Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities.
- •Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
- •Requirements 5+ years of experience in product management, with a track record of building platform products that balance the needs of multiple users and stakeholders.
- •Experience with AI, including the ability to effectively leverage AI in your day-to-day work.
- •Comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces.
- •Proficiency with AI tools like Cursor and Claude Code, and familiarity with GitHub.
- •Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.
Required skills
Product ManagementProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth StrategyMonetization StrategyJobs to Be DoneProduct-Led Growth
Nice-to-have skills
Customer ServiceCRM
Domain expertise
productivityai
Benefits & perks
Competitive salaries, Stock options, 100% healthcare coverage, 401K, WiFi reimbursement, Mobile reimbursement, Generous vacation policy
