Service Now Platform Administrator - Business Analyst
Knox SystemsRegulatory Compliance company
Arlington, United StatesMid
Felicis Ventures
M12
B Capital
Microsoft's Venture Fund
Okta Ventures
MongoDB Ventures
Software Engineering
About the role
TL;DR
Administer ServiceNow ITSM modules and translate operational needs into ServiceNow solutions.
- •Service Now Platform Administrator
- •Business Analyst at Knox Systems will administer ServiceNow ITSM modules and translate operational needs into ServiceNow solutions.
- •Key Responsibilities Administer ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- •Configure forms, catalog items, workflows, Flow Designer automations, UI Policies, Business Rules, groups, roles, and ACLs.
- •Gather requirements from internal stakeholders and translate operational needs into ServiceNow solutions.
- •Document business processes, workflows, and platform configurations.
- •Develop dashboards, KPIs, and operational reporting.
- •Requirements 2-5 years of ServiceNow administration or platform support.
- •Experience with ITSM.
- •Experience configuring: Forms, Catalog Items, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs.
- •Strong communication and stakeholder management skills.
- •Excellent documentation skills.
Nice-to-have skills
Agile
Domain expertise
fintech
Benefits & perks
Medical, Dental, Vision, Life & Disability, unlimited PEO, 401k plan