Customer Success Manager
KlueCompetitive Intelligence company
Vancouver, CanadaMid
Tiger Global Management
Salesforce Ventures
OMERS
BDC
Sales & Account Management
About the role
TL;DR
Owns customer relationships, driving adoption, renewals, and expansion for Klue's competitive intelligence platform.
- •As a Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion.
- •You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem.
- •Key Responsibilities Own renewals and expansions, forecasting, managing, and hitting targets.
- •Drive adoption and platform completeness, ensuring customers keep up with product updates.
- •Map outcomes and demonstrate ROI, connecting Klue to customer business goals.
- •Multi-thread and lead change within customer organizations.
- •Lead the account team, setting direction for Win-Loss Researchers, PMAs, Sales, and AI Solutions.
- •Requirements Proven track record in a CSM or commercial role with direct revenue accountability.
- •Ability to lead and coordinate a cross-functional account team without direct authority.
- •Success building trust and credibility across a customer organization, from champions to executive buyers.
- •Comfort with upsell conversations, business-case development, and navigating contract dynamics.
- •Strong discovery skills to diagnose customer goals and connect them to platform outcomes.
Required skills
Customer SuccessAccount ManagementSalesCRMBusiness DevelopmentChange ManagementNegotiationSalesforceHubSpotSlack
Nice-to-have skills
Product Marketing
Domain expertise
productivitydeveloper-tools
Benefits & perks
Extended health & dental coverage, Employee Stock Option Plan, Mac or PC, Dog-friendly offices
Tech stack
CRMSlack