CX Engineer (Customer-Facing)
KetchData Privacy company
Bangalore, IndiaMid
Acrew Capital
CRV
Silicon Valley Bank
Ridge Ventures
super{set}
Western Technology Investment
Software Engineering
About the role
TL;DR
Customer-facing engineer to resolve technical issues and guide customers on the Ketch platform.
- •Ketch is an early-stage startup disrupting the data privacy and cybersecurity market with innovative technology.
- •We are seeking a customer-facing CX Engineer to be the initial technical point of contact for customers, troubleshooting and resolving issues to ensure a delightful experience.
- •Key Responsibilities Facilitate the end-to-end customer experience and oversee critical technical issue resolution.
- •Research, document, and prioritize customer issues, leveraging internal tools and escalation teams.
- •Provide expert guidance on deploying, scaling, and maintaining applications on the Ketch platform.
- •Collaborate with engineering and product teams to advocate for customer needs.
- •Develop and maintain technical expertise in assigned product areas.
- •Requirements Proficiency in tailoring pre-existing solutions (websites, mobile apps, integrations).
- •Strong expertise in RESTful and SOAP APIs.
- •Proficiency in scripting languages like Python, JavaScript, or Ruby.
- •Adept at using Postman for API testing and troubleshooting.
- •Experience with modern front-end frameworks (React, Angular, Vue.js) and cross-platform mobile development (React Native, Flutter).
Required skills
PythonJavaScriptRubyREST APIPostmanReactAngularVue.jsReact NativeFlutterOAuth
Nice-to-have skills
DockerKubernetesHelmOracleMySQLPostgreSQLMongoDB
Domain expertise
cybersecurity
Tech stack
PythonJavaScriptRubyREST APIPostmanReactAngularVue.jsReact NativeFlutteriOSAndroidSwiftKotlinOAuthDockerKubernetesHelmOracleMySQLPostgreSQLMongoDB