About the role
TL;DR
Improve AI system by annotating data and providing feedback.
- •Join Kastle as a part-time AI Trainer to improve our AI system by providing feedback on conversations, annotating data, and testing for quality.
- •Key Responsibilities Annotate and label data from mortgage-related conversations.
- •Give feedback on AI responses to make them more accurate and helpful.
- •Train the AI system to handle mortgage servicing phone calls better.
- •Test the AI for issues, including response quality, customer experience, explanation quality, and realism.
- •Work ~10 hours per week on flexible schedules.
- •Requirements 5+ years a customer service agent for a mortgage servicing company.
- •Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
- •Strong attention to detail and communication skills.
- •Reliable internet and computer for remote work.
Required skills
Customer Service
Domain expertise
fintech
Benefits & perks
Flexible part-time hours, Opportunity to shape cutting-edge AI technology, Work from home
