Senior IT Support Engineer, Site Lead
JustworksPEO, HR company
Phoenix, United States$113,000.00 - $141,000.00Senior
Union Square Ventures
FirstMark Capital
Bain Capital Ventures
Index Ventures
Redpoint Ventures
Spark Capital
New
About the role
TL;DR
Senior IT Support Engineer, Site Lead for Phoenix office, providing technical expertise and executive support.
- •We are seeking a seasoned IT support professional to serve as the Site Lead for our new Phoenix office.
- •This hybrid role involves providing white-glove customer support and technical expertise to solve complex problems independently in a fast-paced environment.
- •Key Responsibilities Serve as the primary onsite IT contact in Phoenix, providing support across macOS, Windows, and mobile devices.
- •Deliver senior-level technical support to leadership and executives, anticipating needs and troubleshooting discreetly under pressure.
- •Manage the end-to-end onboarding experience for new hires in Phoenix and assist with orientations at other sites.
- •Proactively monitor local network health and provide hands-on AV support for meetings and events.
- •Requirements 5+ years of professional IT Support experience, with at least 2 years supporting multiple offices.
- •Demonstrated experience providing white-glove technical support to executives.
- •Advanced troubleshooting skills across macOS, Windows, and mobile devices.
- •Strong familiarity with cloud-first SaaS environments and MDM platforms.
- •Solid networking fundamentals and hands-on experience with AV equipment.
Required skills
SlackJiraConfluence
Nice-to-have skills
DatadogBash
Tech stack
SlackJiraConfluenceDatadogBashPython
