Senior IT Support Engineer
JustworksPEO, HR company
New York, United States$121,000.00 - $151,000.00Senior
Union Square Ventures
FirstMark Capital
Bain Capital Ventures
Index Ventures
Redpoint Ventures
Spark Capital
New
About the role
TL;DR
Senior IT Support Engineer to enhance endpoint management and employee tech experience.
- •As a Senior IT Support Engineer at Justworks, you will be a senior technical expert driving improvements in endpoint management, workplace technology, and the Digital Employee Experience (DEX).
- •You will combine hands-on technical support with automation and process improvement to ensure employee productivity.
- •Key Responsibilities Serve as a senior technical expert for complex endpoint, operating system, networking, and workplace technology issues.
- •Engineer, maintain, and continuously improve endpoint technologies and configurations.
- •Deliver exceptional white-glove technical support to remote and in-office employees.
- •Manage the complete endpoint lifecycle, including procurement, deployment, and disposal.
- •Lead technical initiatives that improve endpoint management and automation.
- •Requirements 5+ years of professional IT Support experience in a startup, technology, or enterprise environment.
- •Advanced experience managing and supporting macOS and Windows endpoints.
- •High proficiency using endpoint management platforms such as Jamf or Kandji for macOS and Microsoft Intune for Windows.
- •Hands-on experience using AI assistants such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar tools.
- •Strong understanding of networking fundamentals.
Required skills
OpenAI APIAnthropic APISlackJiraConfluence
Nice-to-have skills
Bash
Tech stack
OpenAI APIAnthropic APISlackJiraConfluenceBash
