Customer Experience Specialist
JustworksPEO, HR company
New York, United StatesMid
Union Square Ventures
FirstMark Capital
Bain Capital Ventures
Index Ventures
Redpoint Ventures
Spark Capital
Operations & Strategy
About the role
TL;DR
Provide high-level customer support, diagnose issues, and enhance user satisfaction.
- •As a Customer Experience Specialist, you will be a dedicated professional with extensive customer service and technical support experience.
- •You will diagnose issues, report bugs, provide solutions, and enhance user satisfaction.
- •Key Responsibilities Serve as a primary point of contact for high-level customer support inquiries.
- •Partner cross-functionally to prepare teams for product and operational launches.
- •Serve as the first point of validation for reported bugs and incidents.
- •Monitor active bugs and incidents through resolution.
- •Maintain and enhance internal knowledge management resources.
- •Requirements Three years in a current CSO role, including Success, CSOS, Support Specialist, or HR Consulting.
- •Proven experience in a support role, ideally within a technical or advisory capacity.
- •Exceptional problem-solving skills with a proven track record of resolving complex technical issues.
- •Strong technical acumen, with the ability to quickly grasp new technologies, products, and software.
- •Experience with SQL, Jira, CS Tools, Confluence, and Zendesk preferred.
Required skills
JiraConfluenceSQL
Domain expertise
hrtech
Tech stack
SQLJiraConfluence
