Manager, Technical Professional Services
JumpCloudIdentity and company
Bangalore, IndiaManager
Sapphire Ventures
BlackRock
General Atlantic
Foundry Group
Ridge Ventures
OpenView
Operations & Strategy
About the role
TL;DR
Lead technical teams and ensure customer implementation success.
- •Lead two high-impact technical teams: Consulting and Custom App/Script Development.
- •Ensure customers receive a world-class implementation experience.
- •Key Responsibilities Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team.
- •Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity.
- •Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers.
- •Requirements Experience: 10-12 years of experience in programming, scripting, or professional services in a SaaS or IT environment.
- •Leadership: At least 3-5 years of experience leading technical teams and owning engineering initiatives.
- •Technical Mastery: Hands on experience building custom API solutions using any scripting language (e.g., Python, JavaScript, Bash, PowerShell, etc.)
Required skills
ScrumPythonJavaScriptBashTechnical LeadershipProject ManagementAgileEngineering Management
Nice-to-have skills
Project Management
Tech stack
PythonJavaScriptBashAWSAzureGoogle CloudLinuxScrumJiraConfluenceSlackPostmanREST APIgRPCGit
