Customer Service Agent (Remote)
Jerry.aiInsurance Comparison company
Atlanta, United StatesMid
Goodwater Capital
TriplePoint Capital
Park West Asset Management
Highland Capital Partners
Plug And Play Ventures
Bow Capital
Operations & Strategy
About the role
TL;DR
Handle customer inquiries, process policy changes, and retain policyholders for Jerry.ai.
- •As a Customer Service Agent at Jerry.ai, you will be the primary point of contact for existing customers, handling their inquiries and making necessary changes to their insurance policies.
- •Your role is crucial in retaining policyholders and ensuring their continued satisfaction with Jerry's services.
- •Key Responsibilities Respond to inbound calls from existing customers.
- •Process service requests such as adding/removing vehicles and drivers, and sending policy documents.
- •Assist customers with policy-related questions and make necessary changes.
- •Work to retain policyholders at risk of cancellation by finding solutions.
- •Requirements Ability to multitask and manage competing priorities.
- •Passion for helping others. 2+ years of experience in a call center environment.
Required skills
Customer ServiceSlackJiraConfluenceGitLinux
Domain expertise
insurtech
Benefits & perks
P&C license paid, Medical insurance, Dental insurance, Vision insurance, 401K match, Remote work equipment provided, Ongoing training, Mentorship
Tech stack
GitLinuxJiraConfluenceSlack