Senior Services Engagement Manager
IroncladContract Lifecycle company
London, United KingdomSenior
Accel
Sequoia Capital
Y Combinator
Franklin Templeton
Lux Capital
BOND
Sales & Account Management
About the role
TL;DR
Drive professional services sales and ensure customer success by guiding them through implementation services.
- •The Senior Services Engagement Manager will drive professional services sales and ensure customer success by guiding them through implementation services.
- •Key Responsibilities Lead professional services discovery/scoping discussions.
- •Manage customer escalations for ongoing projects.
- •Align with Sales teams, Partners, and Ironclad Partner Relations teams on pre-sales activities.
- •Develop sales content for services offerings.
- •Forecast professional services bookings for assigned go-to-market segments.
- •Requirements Program Management skills.
- •SOW and Contract Negotiations.
- •Ability to build rapport with peers and customers.
- •Technical Skills: Experience with configuration and deployment of SaaS offerings.
- •Cross functional collaboration.
Required skills
Program Management
Benefits & perks
Private Medical & Dental insurance, Life assurance and Income Protection, Generous leave policies, Family-forming support, Monthly stipends for wellbeing, hybrid work, Standard pension contribution scheme, Regular team events