Sales Operations Manager, Sales Development
IntercomAI & company
San Francisco, United States$128,700 - $153,750Manager
Bessemer Venture Partners
Index Ventures
ICONIQ Growth
Kleiner Perkins
Google Ventures
Social Capital
Operations & Strategy
About the role
TL;DR
Drive operational excellence for Intercom's Sales Development team.
- •We're looking for an analytical, organized, and execution-oriented Sales Operations Manager to join our Revenue Operations team.
- •Our mission is to empower Intercom's go-to-market teams with the systems, insights, and processes that drive predictable revenue growth and exceptional customer experiences.
- •Key Responsibilities Sales Development Operations: Support the day-to-day operational needs of the Sales Development organization, helping ensure SDRs have the systems, processes, and reporting needed to execute efficiently.
- •Process Execution & Optimization: Maintain and improve operational processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows.
- •Identify opportunities to simplify processes and improve the seller experience.
- •Operational Reporting & Insights: Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance.
- •Project Execution: Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects that support the Sales Development organization.
- •Cross-functional Partnership: Work closely with Sales Development leaders, Business Systems, Sales Enablement, Marketing Operations, and Customer Success to resolve operational issues, support new initiatives, and ensure consistent execution across teams.
- •Requirements Bachelor's degree or equivalent experience. 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company.
- •Experience supporting sales teams through reporting, process management, and operational execution.
- •Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights.
- •Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
- •Strong communication skills and the ability to build effective cross-functional relationships.
- •Curious, detail-oriented, and motivated to continuously improve operational processes.
Required skills
Sales OperationsRevenue OperationsBusiness OperationsSalesforceExcelProject Management
Nice-to-have skills
Revenue Operations
Domain expertise
fintech
Benefits & perks
Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation reviews, Flexible paid time off policy, Paid Parental Leave Program, 401k plan & match, In-office bicycle storage, Fun events for Intercomrades, friends, and family