MTS - Support Engineer
InteractionAI Assistant company
Palo Alto, United StatesMid
General Catalyst
Village Global
Earlybird
Ken Howery
Arash Ferdowsi
Bradley Horowitz
Software Engineering
About the role
TL;DR
Own and automate the entire support surface for a proactive AI agent platform.
- •You own the entire support surface and make it run itself.
- •This spans live support, ticketed support, bug management, and support automation.
- •Key Responsibilities Handle live support on Apple Messages for Business.
- •Manage ticketed support through email, Zendesk, X, and Discord.
- •Triage and fix bugs, or escalate them to engineering.
- •Build AI-driven workflows for automation.
- •Requirements Rigor under pressure.
- •Platform thinking.
- •Technical depth.
Required skills
TypeScriptPython
Tech stack
TypeScriptPython