Application Support Engineer
intenseyeAI-powered EHS company
New York, United StatesMid
Lightspeed Venture Partners
Insight Partners
Point Nine Capital
Air Street Capital
Entrepreneurs Roundtable Accelerator
Software Engineering
About the role
TL;DR
Handle customer inquiries, troubleshoot technical issues, and collaborate with engineering teams.
- •As an Application Support Engineer, you will handle customer inquiries, conduct technical investigations, and collaborate with engineering teams.
- •This role is based in New York and requires three days at the NYC Office.
- •Key Responsibilities Handle inbound customer inquiries via chat and email Troubleshoot connectivity issues with customers' IT teams Support on-premise and cloud/hybrid deployments Escalate complex issues to engineering and product teams Contribute to improving internal processes and support tooling Requirements 3+ years in technical or application support Solid Linux fundamentals Strong networking knowledge Hands-on experience with SSH and VPN Excellent written and oral communication skills
Required skills
LinuxTechnical Leadership
Nice-to-have skills
CI/CDDockerKubernetesPrometheusGrafanaGit
Tech stack
LinuxCI/CDDockerKubernetesPrometheusGrafanaGit